Last updated: 21 October 2026
CHICKZEN FRESH aims to provide customers with fresh, correctly prepared poultry products and eggs. Because these are perishable goods, cancellation and refund requests may depend on the order’s preparation and delivery status, the nature of the issue, and applicable consumer law.
If you need to cancel an order, contact us as soon as possible and provide your order number and contact details.
Cancellation may be possible before the order has been prepared or dispatched. Once preparation or dispatch has begun, cancellation may not always be possible because the products are perishable.
We will communicate whether the cancellation can be accepted. Any eligible refund will be processed in accordance with applicable law and the payment provider’s procedures.
If you receive an incorrect product, a missing item, damaged packaging, or a product that does not match your order, contact us promptly after delivery.
Please provide:
Your order number.
A description of the issue.
Photographs of the product or packaging, if available.
We will review the information and determine an appropriate resolution, which may include a replacement, refund, or other remedy as applicable.
If a product appears spoiled, contaminated, or otherwise unsafe on arrival, do not consume it. Contact us promptly with the order details and relevant photographs, if possible.
We will investigate the concern and provide an appropriate resolution in accordance with applicable law. Customers should retain the product and packaging safely, where practical, until we advise them on the next steps.
Because fresh poultry and eggs are perishable products, returns or cancellations solely because a customer changes their mind may not be accepted after preparation or dispatch.
This does not affect any rights or remedies available to customers under applicable law, including for defective, unsafe, incorrect, or misrepresented products.
Where a refund is approved, it will generally be issued through the original payment method where feasible. The time taken for the funds to appear may depend on the payment provider or bank.
If the original payment method cannot be used, we will contact the customer to arrange an appropriate alternative, subject to applicable requirements.
Any applicable refund timeline will be communicated when the refund is approved.
If an order cannot be delivered because of an issue on our side, we will review the circumstances and provide an appropriate resolution.
If delivery fails because the address or contact details supplied by the customer are incorrect, or the customer is unavailable, we will assess the situation and communicate any available redelivery or refund options. Any charges or deductions must comply with applicable law and be disclosed appropriately.
Contact our support team with your order number, registered phone number, and a brief description of your request.
CHICKZEN FRESH
Address: Irumbuliyur, Tambaram, Chennai, Tamil Nadu, India
Phone: +91 79040 46766
Email: kathirskpvr@gmail.com
Please verify these contact details before publishing.
We may update this policy from time to time. The latest version will be published on this page with an updated revision date.
Nothing in this policy is intended to remove or restrict any consumer right that cannot legally be excluded.
